Original topic:

After One ui 3.1 update of A50

(Topic created on: 04-04-2021 09:54 AM)
804 Views
Santanuds
Active Level 8
Options
Galaxy A
After one ui 3.1 update just three major issues i noticed past 1 months
1. It heats toooo much when you browse , charging time and play games arround 10 minutes..annoying
2. Apps crushing some time and freez also 
3. And the last thing Network issue ..download speed is not good and playing online games is pathetic experience bcz of this network speed issue 
Plz samsung developer's fixed the issue via softwer update 
8 Comments
Ehsank
Expert Level 5
Galaxy A
If you not yet done then perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

If still same issue persist then try these below steps

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
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Ehsank
Expert Level 5
Galaxy A
Meanwhile you can send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

sishirkumar
Active Level 4
Galaxy A
it’s problem

Screenshot_20210402-134439_Device care.jpg

Ehsank
Expert Level 5
Galaxy A
Did you notice any issues or just worried about this app report?
sishirkumar
Active Level 4
Galaxy A
Thank you
Selvamax
Active Level 6
Galaxy A
Poor ram management too
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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

 

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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saanjith
Beginner Level 4
Galaxy A
hi
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