Ad issue

[blue_cat]

Why am I seeing ads on my samsung A-52 when phone is locked? Is there any way to stop it? 

[Iamshah_181203]

Yes, it's called Glance
1. Open wallpaper and style
2. Click wallpaper service
3. There you find Glance click on it and then turn off this service.

[ѵօϲɑӀ4ӀօϲɑӀ]

Disable Glance. If you are seeing ads while charging your phone, then disable Samsung Global Goals app too. 

[blue_cat]

Already disabled glance. But still seeing ads in lock screen not while charging.
I appreciate your help 🙂

[blue_cat]

It's already set to "none". Your help is appreciated 🙂

[umesh30]

Can you share screenshot of ads that you appear on lockscreen?

[blue_cat]

Seems like it is solved. I turned off "enhanced ads" from global goal settings. Let's see. Thanks a ton! 🙂

[Om_kar]

You just have to turn off glance follow this steps:
1. Open Settings on your Samsung phone and tap on the Home screen option.
2. Under Home Screen settings, turn off the Discover toggle.

[blue_cat]

There is no option as you mentioned. But, thanks a lot. Seems like it is solved. 🙂

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1: Disable the Google ads: Path: Settings > Google > Ads > Opt-out of ads personalization > Disable

2: Disable Google ads settings: Path: Tap on Ads by Google > Add settings > Disable Google ads settings

3: Enable pop-up blocker: Path: Internet browser > Settings > Advanced > Enable pop-up blocker

Kindly check Contain ads function while downloading any app from the play store. (If any application contains ads then it is mentioned under the name of that application while downloading from the play store).

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.