About video call

[Vishwanath4]

I am unable to get video call means from other side person is trying to do video call in WhatsApp but automatically it is declining.and I am able to do video call and voice call but incoming is not working properly. Facing since one month.In Samsung galaxy a53.

[Vishwanath4]

This is how Samsung and WhatsApp works ???

[Vishwanath4]

And my mobile is brand new it's just 6 months i am facing the issue since one month raised concern but no one taking care of this issue

[indiantrueindian]

Understand the concern sir
Please follow the said steps

Thanks

[Vishwanath4]

Can anyone provide any solution

[indiantrueindian]

1. Do you allowed all the required permissions
Eg camera , microphone to whatsapp

2. Is the call isn't coming or automatically declined

[Vishwanath4]

Hello sir,
Tried everything and all the permission has been allowed but also it's not working

[TheFastestIndian]

Has the person on other side given all the required permissions on their device ?

[Vishwanath4]

Yes provide all permission

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support