Original topic:

A73 - Utter Disappointment with Camera Performance on a 42,000 INR Device!

(Topic created on: 06-30-2023 09:12 PM)
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SmitVK
Beginner Level 4
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Galaxy A

I'm utterly disappointed and frustrated with the camera performance of the device I purchased for a whopping 42,000 INR. It is truly disheartening to spend such a significant amount of money only to be greeted with the worst camera capabilities I have ever encountered.

Let's start with slow motion videos. Even in broad daylight, the quality of slow motion captures is nothing short of abysmal. The footage is filled with pixelation and lacks any semblance of clarity or detail. I can provide concrete examples for everyone to see and judge the pitiful state of the camera themselves.

But that's not all. Despite the supposed inclusion of Optical Image Stabilization (OIS), videos captured on this phone are far from smooth. Whether I'm walking or attempting to capture any motion, the resulting footage is a nauseating mess of shakiness and instability. It's as if the OIS feature is nothing more than a cruel joke.

I had initially hoped that these issues would be resolved through system updates, but it seems like Samsung has completely overlooked these glaring problems. How can such major flaws go unnoticed and remain unsolved? It is simply unacceptable.

To think that a device marketed and sold at a price point of 42,000 INR could possess such horrendous camera performance is mind-boggling. I am beyond disappointed with my purchase. I had even considered upgrading to the S22+ as my primary device, but after this experience, there is no chance of that happening.

Samsung, you have let down your customers by delivering a product that fails to meet even the most basic expectations. It's high time you take responsibility and address these camera-related issues with utmost urgency. Your customers deserve better.

A slow motion footage

Horrible shake and distortion even while using vibration reduction.



4 Comments
Sid_Karna
Expert Level 5
Galaxy A
Yup, the slow motion in most Samsung devices is literally unusable. And yes, the OIS in midrange A series Samsung phones don't work in 4k videos. It's there only for helping in photography, supposedly to help in non-shaky photos in low light. I don't see any logic behind this decision of Samsung.

However, I am quite satisfied with the main cam of my A52s5g. Also, the s20fe5g and s21fe devices belonging to my family and friends have excellent cameras too. So, I am quite sure that you won't be disappointed with s22plus.
PrashiPatel
Expert Level 1
Galaxy A
Very true
love4chat
Expert Level 1
Galaxy A
Same with A53 also (36k device)
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support 

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