I am writing to express my disappointment and frustration regarding a concerning issue I have been facing with my Samsung A53 5G device.
First and foremost, I want to emphasize that I am generally satisfied with the performance of my Samsung A53 5G. However, I recently discovered that the device seems to be unable to play 4K videos on YouTube, limiting the video resolution to only 1080p. As a consumer, this is a significant concern for me, considering that the device is advertised to support 4K video playback.
I have ensured that my phone's software and YouTube app are up to date, yet the problem persists. It's disheartening to invest in a device that promises certain features but fails to deliver on them.
I purchased this Samsung A53 5G device for INR 36,000, which is a considerable investment for me.I am sure you can understand my disappointment and how it affects my trust in your products.
I kindly request that you look into this matter urgently and provide a prompt resolution. It could be a bug that needs fixing through a software update or any other appropriate solution to enable 4K video playback on the YouTube app.
Please escalate this issue to the relevant department or authority if necessary. I believe that rectifying this problem would not only address my concerns but also enhance the overall user experience for Samsung A53 5G.
Now it's more than year now we all had made complaint about it , the mobile supports 4k, if you have video which is 4k 30fps you can easily play it in the gallery but Samsung has disabled the support on YouTube
The Exynos 1280 can handle FHD+ display with a refresh rate of up to 120Hz. It comes with support for up to 108MP sensor and a triple camera array and up to 30fps 4k video recording
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We'd like to inform you that video 4k required and please follow the easy troubleshooting steps which might help to solve the issue.
1: Clear an app's cache, follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.
2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.
3: Update App if available. Update software: Menu>apps>settings>software update>install.
4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
I'm also a Samsung galaxy A53 5G user and recently I talked to samsung care about unable to play 2160p [4K] video on youtube and they said Exynos 1280 Processor has not capable to play 2160p [4k] video but only record video through camera app . So, everything is clear . There is no any bug which fix this resolution issue. It's hardware problem
