Original topic:

A71 Gets hang and Restarts every time I use Phone app

(Topic created on: 09-20-2021 11:37 PM)
KiranSharma
Beginner Level 4
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Galaxy A
Has anyone facing the problem in A71?
Whenever I use "Phone" app and try to call someone dialling the phone number, my device gets hang and it switches off. 

Have been facing the problem since 2 weeks.
Pluse phone is heating.
6 Comments
punshu
Active Level 7
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Galaxy A
Samsung making fools of customers , charged premium price for brand value and products are below average quality and less features.
_AbhiRajput_
Active Level 6
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Galaxy A
Check with Samsung service centre @ Software Update!
0 Likes
RajeshKumar21
Expert Level 5
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Galaxy A
IF POSSIBLE
FACTORY RESET YOUR DEVICE ONCE
SETTINGS > GENERAL MANAGEMENT > RESET > RESET DEVICE

[ BEFORE THIS TAKE BACKUP OF ALL DATA OF PHONE BY SAMSUNG SMART SWITCH ]

TRY THIS...
skaj
Active Level 4
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Galaxy A
Samsung Say To New phone buy
0 Likes
CS_member7
Active Level 5
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!   

We apologize for your inconvenience. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/ 

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/ 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support

Samsung_Support2
Expert Level 1
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/ 

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/ 

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support