Random phone crash

[Reaperloyal]

I was just using youtube and watching a video suddenly my phone ( SAMSUNG GALAXY A34 5G ) 

Just crashed i mean it got shut down on its own though it had 15% battery still left and then when i booted it up all apps in ram were gone i had to start again was it due to scheduled restart i mean it shows that when it detects performance issues it restarts on it own so it anything else i would need to worry about ? 

[Wodehouse]

That's concerning!

The sudden shutdown and restart of your Samsung Galaxy A34 5G while watching a YouTube video can be caused by various factors. Possible reasons:

Scheduled Restart Feature
The scheduled restart feature, also known as "Auto restart," is designed to optimize performance by restarting the device at a scheduled time or when it detects performance issues. However, this feature typically doesn't cause a sudden shutdown without warning.

Other Possible Causes
1. *Overheating*: Prolonged usage, especially resource-intensive activities like watching videos, can cause your phone to overheat. This might lead to a sudden shutdown.
2. *Low battery voltage*: Although your phone had 15% battery left, it's possible that the battery voltage dropped suddenly, causing the shutdown.
3. *Software glitches*: Temporary software issues or bugs can cause unexpected shutdowns.
4. *Hardware issues*: Faulty hardware components, such as a malfunctioning battery or a problem with the phone's power management system, can also lead to sudden shutdowns.
5. *App-related issues*: A malfunctioning app or a conflict between apps can cause system instability, leading to a shutdown.

What to Do
1. *Monitor your phone's performance*: Keep an eye on your phone's behavior and see if the issue recurs.
2. *Check for software updates*: Ensure you're running the latest software. Go to _Settings_ > _Software update_ > _Download and install_.
3. *Close unnecessary apps*: Regularly close apps you're not using to free up resources.
4. *Clear cache and data*: Clear the cache and data of the YouTube app and other resource-intensive apps.
5. *Perform a factory reset*: If the issue persists, you may want to consider performing a factory reset. However, be sure to back up your data before doing so.

If the problem continues, it's a good idea to visit a Samsung authorized service center for further assistance. They can help diagnose any underlying hardware issues.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[photography-mania]

Yeah, just off the auto restart settings from Device care > Auto optimization > Auto restart.
Now select 6 GB or 8 GB whatever you have from RAM plus in Device care ( Device care > Memory > RAM plus). And now your phone runs smoothly and you not need to auto-restart, restart when you want.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue.

● Kindly use a genuine Samsung charger.

● We always recommend using a genuine Samsung charger for charging your device.

● There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

● If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support