My device keep loosing network many time in day when there full network it will show no sim card symbol and after couple of sec again the network will come back. Visted samsung service center they said to wait for next update. But after January patch problem still excite. Is there anyone with this problem and solution for that?
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As you have already connected with our service team, they have guided you after inspecting the device that your issue will be resolved after a software update. However, since your issue has not been resolved yet after getting update, we kindly request you to share the log files through the Samsung Members application.
Our team will analyze your device issue and share the findings with the higher technical department to ensure a thorough investigation and prompt resolution.
Path to share log file: Samsung Members Application (Open samsung member application > tap on support > tap on send feedback >choose composer option > select error > select the appropriate category > type your query )
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Hello, Thanks for the reply. This error or bug is very random so it would hard for me to share within 3 min of the bug as it is very random. But will try to do this steps. Btw is there any other option for the solution.?
