Original topic:

A51 5G wifi turns off about 15 seconds after screen turns off

(Topic created on: 09-27-2020 10:52 AM)
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tsoprano
Beginner Level 2
Options
Galaxy A

Hello,

 

I have tried all of the steps I could find online eg, optimize battery settings, wifi control, etc and the wifi continues to disconnect when the screen turns off. Is there a way to have the wifi remain on while sleeping? I even connected to the android adb and checked the setting for wifi sleep policy and it was set to 2

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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve Wi-Fi issue kindly follow below given step:-


- Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for contacting Samsung.


Warm Regards,
Samsung Customer Support

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