Original topic:

A50 problems with new android update

(Topic created on: 04-06-2021 11:39 AM)
1691 Views
Nope1
Beginner Level 2
Options
Galaxy A

Every time i try to use my google home it geys disconnected from my phone if i leave the youtube app or put my phone to sleep. Sometimes it works just fine but after a certain amount of time it just disconnects for no reason. This has never happened before the update and i have no clue how to fix it. Then my music player does the same thing except i can't put my phone to sleep while the app is running in the background or switch apps when listening to music. This like before never happened before the update and im about ready to switch to Apple if i can't get a solution to this trash.

4 Comments
Ehsank
Expert Level 5
Galaxy A
If after update then as of now perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

If still same issue persist then try these below steps

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
Kulss
Active Level 5
Galaxy A
Exactly... even the same problem is arising on my device too. Hope Samsung will upgrade the bugs in the next update
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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Vinie
Active Level 1
Galaxy A
Volte turn off feature after update is also gone
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