A50 earpiece and mic not working

[DukeOfWindsor]

Please members help me, today I updated my Samsung A50 to the new 125MB sercurity patch (1st April) now my phone is not working well, earpiece is making noise, very irritating noise.

Even when i put headsets, the noise is there.

The speaker 🔊 is working.

[Maps_sam07 · Accepted solution]

Hi echilufya

Please try the troubleshooting below before taking the phone to the service center for a software reload. 

1. Please open Settings> General Management > Reset > Reset Settings

2. Please perform a soft reset by pressing and holding the power button and volume-down button simultaneously till the device restarts.

*The phone may take a screenshot, but please keep holding the buttons.

If the issue still persists, please backup and perform a factory reset of the phone. 

 1. Please open Settings > Accounts and Backup > Backup and Restore > Backup Data. 

2. Please open Settings> General Management > Reset > Factory reset. 

[phillmatawo]

Hello. Was your issue resolved. I updated software and now experiencing earpiece and mouthpiece malfunction

[DukeOfWindsor]

No it was not, i later sold the phone. By the way, what model are you using?

[phillmatawo]

I am using a51 5g in Zimbabwe🇿🇼

[DukeOfWindsor]

You updated to which android version? Or it was just a security patch updated?

[phillmatawo]

I updated to android 12 One UI 4.1

[DukeOfWindsor]

Wooooow! Am in Zambia 🇿🇲 and using A71, yet to update to a12❤️💖

[phillmatawo]

Thats great my friend

[phillmatawo]

I was coming from android 11