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04-29-2020 11:52 AM in
Galaxy AI updated my Galaxy A50 to Android 10 at the beginning of the month. Over time, I would encounter random freezes or lags. So i decided to restart the device in the hopes that it would boost performance. Now, upon restarting it, the phone boots up normally, but is stuck on the loading saying "Phone is Starting..." Its been like this all night, with it randomly going back to display the Samsung logo and then restart again. Please, I need help. There is a lot of data on the phone which I havent backed up yet and so to factory reset is not a valid option.
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04-29-2020 03:48 PM in
Galaxy A
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05-02-2020 03:06 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check space availability: Settings > Device Care > Storage
Request you to keep at least ''minimum 20% internal memory free''
2. Check space availability: Settings > Device care > Memory
To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
3. Check app cache
a. Clear app cache through Device care : Settings > Device care > Storage > CLEAN NOW
b. Clear cache memory of a particular application : Setting > Apps > Now pick the app. For example 'Samsung Internet' > Storage > Clear Cache.
4. Close Background Apps
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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04-17-2021 01:23 PM in
Galaxy AI have the same problem but i can't open Device care for some reason

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