A50 FINGERPRINT WORKING ISSUE

[CHRIZKO]

Hi.

In my a50 after November update the fingerprint sensor not recognized my finger. Any once facing the same issue.  Plz comment how to resolve this. 

Note: I contacted Samsung service center. After flashing the device still isn't working.

Any solution!!!!

[gobinupadhaya]

yes, this is big issue but I think Samsung will try to fix this issue in December update

[Møňū]

remove your screen protector and then try add fingers
check it works

[CHRIZKO]

I not using screen protector..

[Samsung_Support1]

Hi there,

We apologize for the inconvenience caused.

In order to examine the issue occurring in your device kindly send device log file within 15 minutes of issue occurrence along with the exact issue details, using Samsung member application i.e. Samsung member app> Click on + icon>Send feedback>Error report>Collect log files>attach.

Regards,
Team Samsung Members