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07-17-2025 08:00 PM in
Galaxy A- Mark as New
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07-17-2025 08:16 PM in
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07-17-2025 09:29 PM in
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07-18-2025 07:06 PM in
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07-20-2025 11:32 AM in
Galaxy A
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07-18-2025 11:22 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We want to inform you that it is our utmost endeavor to provide you with an impeccable product experience at Samsung. Our products undergo rigorous quality checks that are globally recognized.
While we strive for perfection, we understand that issues can occur due to various factors. If you experience any problems, please rest assured that we are always here to assist you in resolving your concerns.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your device freezing concern.
● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Close Background Apps.
● Remove third-party applications.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third-party accessories.
● Kindly disable Power saving mode( if enable).
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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07-18-2025 01:19 PM in
Galaxy AStill I would request you to check reviews on YouTube before updating
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07-22-2025 10:36 PM in
Galaxy A- Mark as New
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07-25-2025 01:31 AM (Last edited 07-25-2025 01:31 AM ) in
Galaxy A- Mark as New
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07-19-2025 01:06 AM in
Galaxy A