A34 5G fingerprint

[satheshrajkumar]

I am using a34 5g for 40 days and facing fingerprint issue as too slow to unlock, why it happens????

I think other brand model in display fingerprint sensors are far better than Samsung sensors !!!!!!

[SataruGojoo]

It's true that Samsung A34 5G has a slow Fingerprint sensor. I'm facing the same issue.
Also, when I'm outdoor in direct sunlight .. the phone takes more time to unlock using Fingerprint.

[cs_member10]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Fingerprint sensor not working
If your fingerprints fail to unlock the phone, and you are asked to type in the lock screen password, follow the steps to resolve the problem:

Have you check your fingers:
Ensure that your fingers are clean and dry.
Note:
1: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.
2: If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

Clean the fingerprint sensor:
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprint.

Remove the Screen Guard /Screen Protector:
Samsung cannot guarantee compatibility with third-party products, as the thickness and structure of protective films or screen protectors may affect the performance of the fingerprint sensor. So if you are using third-party Screen Guard /Screen Protector remove it and try re-registering the fingerprint again.

Remove fingerprint and set up fingerprint again:
Remove the current fingerprint and set up fingerprint again. When you touch the sensor to set up fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

Please follow the below steps:
How to remove Fingerprint:
Navigate to apps screen and tap on Settings>>Tap on Biometrics and Security>>
Tap on Fingerprints>>Tap on Fingerprint1>>Tap on Remove>>Tap on Remove again to confirm.

How to Set up Fingerprint:
Navigate to apps screen and tap on Settings>>Tap on Biometrics and Security>> Tap on Fingerprints>>Tap on Add Fingerprint>>Scan your fingerprint>>Place your finger on the sensor, then lift it off when you feel a vibration>>Tap on Continue>> Reposition your finger each time to capture the edge of your fingerprint>>Tap on Done>>Fingerprint added successfully.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

[raishubham]

Dear Samsung,

I am writing to report an issue with my Samsung A34 5G phone. The fingerprint lock on my device can be opened by anyone, regardless of whether their fingerprint is registered in the biometric settings or not. This presents a significant security concern.

Could you please provide an update or solution to resolve this issue?

Thank you for your assistance.

Sincerely,
Shubham Rai

[samsungA34Veer]

Hey samsung

My samsung A34 also has very slow fingerprint scanner and now its started unlocking from everyone with adding them.. Thats an big security threat that anyone can unlock my phone.

[RonitSinghWilkhu]

Dear Samsung,

I want to report an issue in my Samsung A34 5G, where my phone gets unlocked by anyone regardless of someone's finger is registered or not. I think this is big security threat that this device is facing and I want this to be resolved asap.

[ahsgdgdvggdhdhdhdhdm]

Dena