A33 not connecting to airtel 5G

[Anand_A33]

My Samsung A33 is not able to connect to airtel 5G network. 5G is enabled in network option. SIM is having 5G plan enabled. Same SIM when put in my other phone, 5G works. So 5G coverage is available in my area. Please help why airtel 5G not working on my Galaxy A33 phone. Phone running on One UI 6.1 Android 14

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Anand_A33]

Thank you for the suggestion. But i tried all you mentioned, it is not solving the problem. Problem is only with airtel sim. If i put a jio sim, 5G works. So wondering what is wrong. My area is under airtel 5g coverage too. Same SIM when put in oneplus phone in same area, 5g, works.

[goodthings]

Interchange Sim in slots.

[Anand_A33]

Interchanged slots, tried only one 1 sim in either slots, nothing worked.

[goodthings]

Kindly reset factory data with backup then try to it's again. Thanks.

[Anand_A33]

It was working before. I realised it had stopped working recently. Maybe some software or patch caused it? And if i do factory reset, after updating to latest software, wont same issue surface again?

[Anand_A33]

I am suspecting recent patch or software update could have caused it as it was working earlier. So if i reset and after updating to latest software version, will same problem not come?

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support