Original topic:

A30 Camera Issue

(Topic created on: 06-04-2020 02:43 PM)
284 Views
asadayaz
Beginner Level 2
Options
Galaxy A

Hi. Since past month, my phone Samsung A30 camera is blurry. Samsung must have known this as many users have already complained about this. Kindly resolve the issue in next update as soon as possible. thanks

4 Comments
Rahulbnp
Active Level 6
Galaxy A
yes
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Anger
Active Level 6
Galaxy A
Same here
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera issue :

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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sharubabu
Active Level 1
Galaxy A
a30 camera issue
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