A14 auto restarting 2 3 times per day

[ckp123]

What is the solution . Only 6 months age I bought this phone.

[goodthings]

Kindly reset factory data with backup then try to it's again also turn off Auto restart in device care too. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

If you are facing this issue after installing any new application, then uninstall that application.
Please follow the steps: Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[S_k_y]

I also have same problem

[ckp123]

Now what are you thinking about it.. what did Service center say ?

[S_k_y]

I contacted online support, but they didn't have an answer. They suggested resetting my device.

[S_k_y]

I suspect it's a bug because my phone restarts only when I'm using the hotspot.

[ckp123]

Same problem otherwise it is fine