Original topic:

A14 5g Camera issue

(Topic created on: 03-14-2024 09:35 AM)
96 Views
sumantyadav5321
Active Level 8
Options
Galaxy A
Hey Samsung what's going on. Why are colors change in photos. I noticed that many times when I click some flower's photo color has been changed on focus area. For more understand that please see the attachment. 

image


3 Comments
AJAB_MORIA
Expert Level 5
Galaxy A
Suggestion: clear data of camera app and restart the phone.
0 Likes
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy A
All steps I already followed. But issue not solved.
0 Likes