In Samsung health my watch shows more floors climbed(closer to the actual) while the phone shows zero floors. Similarly, the active minutes and steps,are shown less on the phone than on the watch. What should be done to sync the two data. This has only started in the last two to three days.
There's definitely a syncing issue i can see, using S24U got one ui 8 last nyt and as soon as I was trying to check on my sleep and energy score it nearly took 10 whole mins of syncing. To do that, this morning.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Please know that you can connect it in the following way:
● First off, please make sure to connect your watch to the phone trough the Galaxy Wearable app.
Samsung Health > More options (the three vertical dots) > Settings > Accessories.
● A list of different device categories will be displayed. Search for and select your device. If your type of device is not listed, tap Scan for accessories.
● If it's not finding any, please check for compatibility under Samsung Health > More options (the three vertical dots) > Settings > Accessories > Sort by > Search.
● If your device is showing up in the list but not connecting or if the desync issues continue, please try the basic troubleshooting steps bellow:
● First of all, please make sure that you synchronize your data, in order to prevent any losses. To do so, go to Samsung Health > More > Settings > Accounts and either disable and then re-enable ‘Auto Sync', or tap 'Sync now'.
Now Go to Settings > Apps > Samsung Health > tap Force stop > Storage > Clear Cache.
● Afterwards, make sure to update the device firmware to the latest available version. This can be done by going to the Settings of your device > Software update > Download and install. If you have an update available, it should notify you there.
● Make sure to also update the Samsung Health application to the latest version. Go to the store from where you downloaded it (Galaxy Store or Play Store) and check if there are any updates available.
Also: 1. Go to Settings → Apps → Galaxy Wearable → Storage → Clear cache + Clear data; 2. Go to Settings → Apps → Samsung Accessory Service → Storage → Clear cache + Clear data; 3. Go to Settings → Apps → Gear S/Fit Plugin → Storage → Clear cache + Clear data now update Samsung health from the watch:- Galaxy Watch > Google Play Store > My apps > Please update [Samsung Health] if it is found in the update list.
● Please note that the steps provided above might be different, based on your mobile device, whether it’s a Samsung or a non-Samsung one.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send).
