Original topic:

How do I protect my s21 fe from Green line or pink line issue? Insurance? #s21fe

(Topic created on: 11-12-2023 12:39 PM)
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Abhishek2910
Beginner Level 2
Options
Delhi
Is there any preventive measure to safeguard from this issue? I don't want to bear extra cost on my phone.
9 Comments
Delhi
while charging dont use phone. Avoid heating the phone while using very extensively. Dont update your phone while charging to avoid heat. All these green pink lines comes usually due to overheating.Use always samsung authorized charger only.
pradi99
Active Level 1
Delhi
What about wireless charging? I always charge my s21 fe wirelessly till 85% overnight
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SAa30s
Active Level 1
Delhi
how long time u have been charging ur mobile through wireless charger??
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Delhi
I am occasionally using wireless charger as it takes more time than wired charger.
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Delhi
Thats ok, assuming while wireless charge , you are not using your phone. Any how wirless charging is slower than usual wired charging. I would recommend to don't keep charging full overnight. Charge and then switich off charger.
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Paddy3231
Active Level 1
Delhi
Do not use any kind off charging while overnight to prevent this please go through samsung guide booklet
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s23u
Active Level 6
Delhi
don't update ur phone, if your phone is working fine. Not even security updates. Don't!
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cs_member10
Moderator
Moderator
Options
Delhi

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the issue could occur due to usage and various other factors, our products pass through rigorous quality checks which are globally recognized.

If there is any line issue then we are always helping our users to resolve that issue and if your device is in warranty and passed all criteria under warranty guidelines then the repair is non-chargeable, if the charges are applicable to the repair then you will get the warranty on that repair. It is our best endeavor to provide you with an impeccable product experience at Samsung.

Warm Regards,
Samsung Customer Support

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AtG1985
Active Level 8
Delhi
Avoid updating your phone at any cost.
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