Worst worst experience i had today with SAMSUNG. Never ever expected this in my life. Cz, I am using only and only samsung from the beginning, and never had any issue with that, but today, i had much bigger issue. I've book an appointment for customer service for my phone Note 10+. I am facing problem in my s pen connectivity. So for the same i have booked via the samsung member app and as per this, i am eligible for priority service over there. But i didn't received any and i have to wait in the queue as other. This was not acceptable nor appreciable. And secondly, while i have presented my phone to the engineer, she told me to submit my phone minimum for a week and will check for any physical damage or anything. And i said what?, i am not at all capable to leave my phone for 2 days, and you are saying to leave my phone for a week? Secondly, my phone is under warranty but, they told that s pen has only 6 mnths warranty. Again the dumbest thing i ever heard. S pen is the phone material itself and you guys are providing 6mnths warranty? Are you guys serious? After hearing this, i left my opinion towards SAMSUNG. Like sir, we are using the falgship phones. Then provide us the same flagship service too. This stupid concept of 6 mnths and 12 mnths is not at all acceptable in this kind of phones. Atleast you must provide 12 mnths warranty for s pen also. Understand the point Dear SAMSUNG. YOU MUST DO THIS. MUUSSSTTTT.
