Original topic:

???

(Topic created on: 03-23-2021 09:03 PM)
135 Views
allnoman220
Beginner Level 2
Options
Community Guidelines
What is the solution to this problem when the set gets hot after watching 5 10 minutes video
4 Comments
GizmoRam
Active Level 6
Community Guidelines
Try wiping cache partion for you device

Follow these steps to get resolved,

1- Switch of your device

2- Connect you phone via cable to pc/laptop

3- Turn in device holding power button and volume down button, when the Samsung logo appears let go of the buttons

4- A page will open

5- Navigate using volume buttons and select wipe cache partion , use power button to select after done , select reboot now

5- Check if issue is solved!


Accept me as solution by clicking on 3 dots on my comment if I have given you right solution
0 Likes
Ehsank
Expert Level 5
Community Guidelines
Do visit service centre its better, if really it get heated in 5-10 minutes
0 Likes
Abhishek13892
Expert Level 2
Community Guidelines
You should go to service centre if it gets heated in next 5-10 min
0 Likes
Samsung_Support1
Moderator
Moderator
Options
Community Guidelines

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes