Original topic:

Whatsapp

(Topic created on: 11-09-2024 07:27 PM)
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Happyachu
Beginner Level 2
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Community Guidelines
My whatsapp is totally hanged couldn't open messages. The screen is empty while opening messages. Please help me
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goodthings
Expert Level 5
Community Guidelines
Please clear catche of this app also uninstall it and reinstall it again also reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept. Thanks.
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goodthings
Expert Level 5
Community Guidelines
Your's most welcome to here.
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kamsal
Active Level 1
Community Guidelines
Facing same issue in s24 ultra
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Happyachu
Beginner Level 2
Community Guidelines
In S 24
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cs_member10
Expert Level 5
Community Guidelines

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

Warm Regards,
Samsung Customer Support

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