Dear Samsung Support, I have been using the Galaxy S24 Ultra for the past year without any major issues. However, yesterday I enabled the "Palm swipe to capture" feature under Motion and Gestures to take a screenshot. Immediately after doing so, the touchscreen completely stopped responding. I was unable to use the device or even turn it off using the power button. Surprisingly, after I moved slightly away from my Wi-Fi network and the device got disconnected from Wi-Fi, everything started working normally again. This was very alarming and I was quite scared. Could you please explain why this happened and what steps I can take to prevent such an issue in the future? I would appreciate your assistance in resolving or avoiding this problem.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
