Slow charging in S23 ultra

[Sam-Noor]

Even after April security patch my s23 ultra charging time is around 1.5h from 0 to 100%. I don't feel any improvement after april patch. Please fix bug that found in One UI 6.1 that is

1. Slow charging 

2. Slow Fingerprint Scanner

3. Laggy Health App

[aapy]

I think you should contact samsung customer care help line number

[Sam-Noor]

Ok

[Bhava003]

Issues after OneUI 6.1 Update in S23 Ultra.

- Animations are not smooth.
- Charging speed is slow.
- Battery drains quickly.
- Camera quality has degraded.
- Touchscreen issues.
- Fingerprint sensor lags.
- Face unlock sensor lags.
- Heating issues.
- 5G data Problem.
- AOD
- Not Added new Fonts.
- Add more widgets.
- Poor RAM Management.
- Add One Click to All Apps Catch Clear.
- Good lock Problems.
- Give more S-Pen future.
- Green line issues some users .
- Video Calling Effects not working properly.
- Auto Brightness Issues some times.

[Sam-Noor]

Lots of issues.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device slow charging issue: we would request you to kindly perform the following steps to resolve your issue.

Use a ''Genuine Samsung charger'' with your device
If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available)
Note: We always recommend to use genuine Samsung charger for charging your device.

Check physical condition of USB cable
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

If different device charging with the same charger:
It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung approved charger?
Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.

If the device charging with different charger:
It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
If damage: Issue might be because of the damage hence we request you to visit Samsung service center to get it replaced (Warranty not applicable).
If not damage: As we have tried with all possible troubleshooting and issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Check charging
If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
If you are using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.
For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Charge the device in switch off condition
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.

Turn off Wi-Fi, GPS, Bluetooth etc.
Turn off unused functions like Wi-fi, GPS, Bluetooth & Location settings when not using them.
Please follow the below steps:
Step1: On the home screen swipe down the notification panel.
Step2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Close background running apps
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phone during charging
Usage of the mobile phone when charging may cause slow charging issue. So we recommend you to avoid the usage of the mobile phone while charging.

Galaxy device fingerprint issue: we would request you to kindly perform the following steps to resolve your issue.

Fingerprint sensor not working
If your fingerprints fail to unlock the phone, and you are asked to type in the lock screen password, follow the steps to resolve the problem:

Have you check your fingers:
Ensure that your fingers are clean and dry.
Note:
1: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.
2: If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

Clean the fingerprint sensor:
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprint.

Remove the Screen Guard /Screen Protector:
Samsung cannot guarantee compatibility with third-party products, as the thickness and structure of protective films or screen protectors may affect the performance of the fingerprint sensor. So if you are using third-party Screen Guard /Screen Protector remove it and try re-registering the fingerprint again.

Remove fingerprint and set up fingerprint again:
Remove the current fingerprint and set up fingerprint again. When you touch the sensor to set up fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

Please follow the below steps:
How to remove Fingerprint:
Navigate to apps screen and tap on Settings>>Tap on Biometrics and Security>>
Tap on Fingerprints>>Tap on Fingerprint1>>Tap on Remove>>Tap on Remove again to confirm.

How to Set up Fingerprint:
Navigate to apps screen and tap on Settings>>Tap on Biometrics and Security>> Tap on Fingerprints>>Tap on Add Fingerprint>>Scan your fingerprint>>Place your finger on the sensor, then lift it off when you feel a vibration>>Tap on Continue>> Reposition your finger each time to capture the edge of your fingerprint>>Tap on Done>>Fingerprint added successfully.

Galaxy device health app issue: we would request you to kindly perform the following steps:

Check app Cache: Settings> Device care> Storage> Clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

Kindly check your device network once.

Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.

Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Keep your apps updated: Developers often release updates to improve their app's performance and compatibility. It is highly recommended to keep the apps on your device up to date.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support