Original topic:

Send Feedback / Report a Bug to Samsung

(Topic created on: 12-19-2019 11:45 AM)
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Aashish
Expert Level 4
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Community Guidelines
Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.
In the tab at the bottom of the screen, click on 'Get Help' (red arrow).
image


STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

image



STEP 3- Select the 'Error reports!' (red arrow) option.

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Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.
Although this option uses mobile data, I suggest to keep it at Always.

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STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.
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STEP 5- The error reporting page will open.
The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

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Note- During collection of logs the phone might become a bit slow or unresponsive transiently.
Do not close the app until the error log is sent which will then be reported in the status bar as a notification.


195 Comments
legitman
Beginner Level 2
Community Guidelines
vertical white line couple of days after update.
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musthafag
Beginner Level 2
Community Guidelines
Screen mirror
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musthafag
Beginner Level 2
Community Guidelines
Screen mirror
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kalaivani_728
Beginner Level 2
Community Guidelines
Hi,samsung

This is kalaivani not anything problem in my phone just want to make a review and valuable feedback ,that samsung phone are making much heat while functioning so please make sure to cool the system
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HimeshMishra321
Beginner Level 3
Community Guidelines
I am a samsung a15 user no lag and no stuttering but animations are not smoother please check this issue .
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Blanck47
Beginner Level 2
Community Guidelines
So I just bought samsung s9 Fe+ but it is not able to play 2160p hdr
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shivus23
Active Level 1
Community Guidelines
After November security update battery drain faster please resolve this
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Dhan-Nush
Beginner Level 2
Community Guidelines
Please remove this app; it causes problems with the Wi-Fi connection, dropping speed and automatically disconnecting from Wi-Fi, or causing ping issues. 1733456123803.jpg
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dexter0007
Beginner Level 2
Community Guidelines
I use s23 fe , complaint on lock screen widgets that the clock comes down middle even after adjusting and while charging the charging time required and percent is shown on the fingerprint scanner widget
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ruffrunnerr
Beginner Level 2
Community Guidelines
I really appreciate the build quality
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