Please help me

[Jahid_Hasah_Rajib]

I can't record zoom apps on my mobile. If you record, the sound is not coming. When using third party applications the screen is being recorded but the sound is turned off as soon as the zoom application is turned on. Can someone help me in this situation? How can I record the full video and sound as a host of my zoom apps? My mobile is Samsung Galaxy M21

[Strangeneria]

No its not any samsung care....

He has just kept his name as samsung care... its totally f a k e !!

[lucifer638r]

Some apps blocks sound during screen recording, like during streaming etc.

[Jahid_Hasah_Rajib]

How can i solve it?

[lucifer638r]

I don't think 3rd party screen recording app would solve this
This is set by the app developers.
Like can't take screen shots in apps related to banking and payments

[DarshanChatterjee]

You can't actually. Because when you're on Google meet or zoom meet , they're considered as a calling feature. But screen recorder gives you the option to record the screen but it can't record the call. No matter what will you do , even turning on the mic + sound won't help you. So. Better to record its sound with another phone.

[animeshmodi]

Bro to get native samsung screen recording in your phone, you have to flood samsung with feedbacks.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

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Samsung Customer Support