Original topic:

Please. PLEASE HELP.

(Topic created on: 02-03-2022 08:07 AM)
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Justmeanobody
Beginner Level 2
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My Momma died. I have never felt so alone. My little brother? He feels very angry. I have had 3 Samsung phones stolen in the past year and a half. He took 3 Google accounts; containing 30,000 Google Photos and videos of my kids and every picture I had of my mother. I can't blame him for feeling angry. I did at first too. My other devices have my pictures of my Mom. They are there in 'My Products' and giving me a 'Download' option. But that just sends me to a whole new place. Please, I need those downloads. Why can't I download them? And why does 'Find my Mobile' only offer to find the new one that I'm on now? And why can't I register this one because it says the IMEI doesn't exist? And why have I ALWAYS owned a Samsung and nothing else for over 10 years but they won't help me now!!??!!

 

2 Comments
Anonymous
Not applicable
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You contact the customer care immediately so that the personal things in that stolen phones can be accessed by anyone & also block those imei numbers.
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RahulSRay
Active Level 4
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Please reach out to Customer Care immediately...
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