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04-24-2020 06:31 PM in
Community GuidelinesI don't what happen after using the phone at night I kept it aside and when I woke up I saw that the whole screen was yellow and furthermore when I was using the icons were getting blur after that I had a word with Samsung guy he said I must factory reset the phone I did the same but nothing changed the screen was still yellow and it was getting blurred as I used.
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04-24-2020 06:39 PM in
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04-25-2020 05:03 AM in
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04-24-2020 07:04 PM in
Community Guidelinesin mean time in accessibility settings goto visual enhancements and try color adjustment countering the yellow shade to atleast display somewhat white colour to prevent pixels from being fixated to yellow tint
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04-25-2020 11:48 PM in
Community GuidelinesSame problem i also faced yesterday. Blackish lines and yellowish green lines on display in my note 9. Sure this is a software issue if not samsung must replace it bescause of all of a sudden how come so many users facing the same issue isnt it. May i know where are you from?
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04-27-2020 02:38 PM in
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04-27-2020 02:38 PM in
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05-01-2020 04:26 PM in
Community GuidelinesDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.
Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.
Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.
Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-01-2020 04:49 PM in
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06-04-2020 07:38 PM in
Community GuidelinesYou have been giving same suggestions to everyone out there. And still none of the Note 9 users are able to resolve this issue. Why is it so hard to digest for Samsung that it started after March update. Don't you think you should provide us the right update regarding this issue.
Or at least have the guts to accept that indeed this is Samsung fault.
This would be my last Samsung device.
