Original topic:

Note 9 display

(Topic created on: 04-25-2020 11:48 PM)
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vedsha08
Active Level 2
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I don't what happen after using the phone at night I kept it aside and when I woke up I saw that the whole screen was yellow and furthermore when I was using the icons were getting blur after that I had a word with Samsung guy he said I must factory reset the phone I did the same but nothing changed the screen was still yellow and it was getting blurred as I used. 

 

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hedgehog
Expert Level 5
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samsung should fix this via update else the screen will have to be replaced
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rahmat611w
Active Level 3
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wonder why screen has to be changed, when its clearly the update causing this issue more even If you keep the phone aside for some time and re open it , it works fine but If it shuts down it again have this weird horizontal lines , and yellowish hue, clearly if the screen was responsible it wouldn't be working normally , until we pick.the power off button and try to reopen and gets those weird lines again but if kept aside for 2 to 3 mins and re open It then again it works just fine like nothing happend
hedgehog
Expert Level 5
Community Guidelines
factory reset won't help you'll need service center help
in mean time in accessibility settings goto visual enhancements and try color adjustment countering the yellow shade to atleast display somewhat white colour to prevent pixels from being fixated to yellow tint
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Raj12e455667
Active Level 2
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Same problem i also faced yesterday. Blackish lines and yellowish green lines on display in my note 9. Sure this is a software issue if not samsung must replace it bescause of all of a sudden how come so many users  facing the same issue isnt it. May i know where are you from? 

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vedsha08
Active Level 2
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pune
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vedsha08
Active Level 2
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and you
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cs_member9
Active Level 7
Community Guidelines

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.

 

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

 

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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vedsha08
Active Level 2
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I have tried the safe mode in that also I am facing the problem
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AK0101
Active Level 6
Community Guidelines
So ,

You have been giving same suggestions to everyone out there. And still none of the Note 9 users are able to resolve this issue. Why is it so hard to digest for Samsung that it started after March update. Don't you think you should provide us the right update regarding this issue.

Or at least have the guts to accept that indeed this is Samsung fault.

This would be my last Samsung device.