Original topic:

Display line removal

(Topic created on: 05-14-2024 03:41 PM)
832 Views
imu73
Active Level 4
Options
Community Guidelines
Can software update/factory reset remove display line issue ever?any color of single line...
7 Comments
SReddyG
Active Level 4
Community Guidelines
No. It's an hardware level issue where pixel gets damaged due to inappropriate power passed via update. So can't fix it. It should get replaced with a new one
Phoenix__1
Active Level 6
Community Guidelines
No it happens due to problem in screen. Contact customer support , or go to service center. Hope they change your display for free.
Krishan15
Active Level 10
Community Guidelines
No brother
0 Likes
goodthings
Expert Level 5
Community Guidelines
No. Thanks.
0 Likes
Samsung_OneUi
Expert Level 5
Community Guidelines
No it is a display burning issue hardware level problem the only solution is to change the display of your phone.
0 Likes
john163
Active Level 9
Community Guidelines
its hadware issue, but you cant try is set brightness manually and disable adaptive brightness and set it to maximum and see if those lines disappears
0 Likes
cs_member10
Moderator
Moderator
Options
Community Guidelines

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the issue could occur due to usage and various other factors, You can try the steps provided below on your device; this may resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes