We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Charge my Galaxy Buds: To charge the battery in your Galaxy Buds use the following steps. - Place the earbuds in the charging case (do not use if wet or dirty) - Connect the USB cable to the charging case or use a wireless charger. - Both earbuds and case charge simultaneously - Use only Samsung charging devices for optimal battery life - Device and charger may become warm during charging, but this is normal - Do not disassemble, modify, or repair the device - Keep magnetic stripe cards away from the device or charger to avoid damage
2. Monitor the charge status: When you connect the earbuds and charger case the LED indicators will flash certain colors to indicate the battery level. • Green: Fully charged. • Red: Charging. • Flashing Red: Charging error. Reconnect the case and earbuds. If the error occurs again, contact a Samsung Service Centre for service support. Note: You can check the battery level for the case and earbuds in the Galaxy Wearable app.
3. Wireless PowerShare: To wirelessly charge your Galaxy Buds with Wireless PowerShare, you need to follow these steps:
1. Activate the Wireless PowerShare feature on your phone. 2. Place your phone face down and put the compatible device (Galaxy Buds) on its back to start charging. You'll hear a notification sound or feel a vibration when charging starts. If you want to enable Wireless PowerShare mode manually, here's how: - Open your device's Settings. - Scroll down and select "Battery and device care". - Tap on the "Battery" option. - Select "Wireless power sharing" and turn it on by activating the switch. Please note that Wireless PowerShare is compatible with most Qi-certified devices.
In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
