Bixby is a digital personal assistant on your Galaxy phone or tablet that automatically adjusts to your lifestyle and needs, Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps.
1Navigate to Apps. Open Settings, and then tap Apps.
2Tap Apps, and then swipe to and tap Bixby Voice. 3Clear the data for Bixby system apps. Tap Bixby Voice, and then tap Storage. Tap Clear data, and then tap OK. Repeat this process for Bixby Routines, Bixby dictation, and Bixby Vision.
Once you have cleared the data, Bixby will be reset and will return to normal operation. If you still have issues with Bixby, perform a factory data reset.
4Set up Bixby. Bixby will be refreshed and ready to chat again. However, you'll need to perform the initial setup for Bixby Voice again.
There are a few things you may take to improve the voice command accuracy if Bixby is not responding when you say "Hi, Bixby." You might want to experiment with deleting your voice recording, adding a fresh one, and then adjusting the sensitivity setting. Check out the instructions below on how to do it so that Bixby will always be able to hear your voice. 1Navigate to Bixby Settings. Open Bixby by choosing it and then tapping the Discover (compass) and More choices (three vertical dots) icons, followed by the Settings icon.
2Enable Voice wake-up. Toggle it on by selecting Voice wake-up and then selecting the top switch.
3Remove your previous voice recordings. After selecting Delete voice wake-up recordings, tap Delete once more.
Note: This option will only appear if you've previously recorded your voice with Bixby.
4Register a new voice recording. After deleting the prior voice recording, you can register a new one by tapping Recognize voice. To register your voice, tap Start and then adhere to the on-screen instructions. When you're done, tap Done.
Tap Improve voice wake-up accuracy to continue. Repeat the on-screen instructions after selecting Start. If you want to offer Bixby even more precision when you're done, touch Record more. Otherwise, tap Done.
Return to this screen and use Improve voice wake-up accuracy once more if you discover that Bixby is less responsive in other places.
5The wake-up sensitivity can be changed. To set the setting to High, move the slider next to Wake-up sensitivity.
6Test your voice command. Try speaking to Bixby by saying "Hi, Bixby."
