Original topic:

S22+ Freezing and rebooting multiple times a day

(Topic created on: 3 weeks ago)
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JoSSH
Active Level 1
Options
Bengaluru
Hi, 

My S22+ that I bought in December 2022, is continuously misbehaving, freezing mid use and then rebooting continuously. SOME TIMES DEVICE BECOMES INOPERATIVE FOR DAYS. Then starts working fine for some time. 
This issue started after the latest software update.

Service Center is of no use. They expect me to pay around 34000Rs for the repair. My device is not damaged physically. My point is that my device started malfunctioning after a recent update so Shouldn't samsung take the responsibility and not charge me this high amount.
17 Comments
goodthings
Expert Level 5
Bengaluru
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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JoSSH
Active Level 1
Bengaluru
Tried already, still not working properly
goodthings
Expert Level 5
Bengaluru
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
JoSSH
Active Level 1
Bengaluru
I have sent the crash logs
goodthings
Expert Level 5
Bengaluru
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Bengaluru

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected with our service team, they have guided you after inspecting the device. According to Samsung policies, please be informed that charges for repair are applicable. We recommend that you kindly coordinate with the service team for any further assistance regarding this matter.

They will ensure you receive original parts at a genuine cost, along with a service invoice.

Warm Regards,
Samsung Customer Support

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JoSSH
Active Level 1
Bengaluru
This reply is the reason I am disappointed with Samsung. Nobody is providing any practical solution. Just expecting me to pay 80% of the cost as repair value.
RÊX7
Active Level 3
Bengaluru
I also have s22 + with the same problem i found the temporary solution. Just turn on the reduce animation option or you can go to developmer setting in that turn off all the animations and backround process. It kinda solved my problem temporary.
JoSSH
Active Level 1
Bengaluru
Seems like a nice idea. Working fine for last 1 hour.
I am unable to understand of its a software issue or a hardware issue, what's your opinion?