Hey there again soooooo just did some more searching went on you tube Nd found a video that explained you don't rotate your finger or follow the print picture when you're adding a print just keep pressing with the same position and if it asks to move...

I am also having this issue which is why I am on here looking for a solution. Touch screen is working well but not fingerprint ID andniether is Samsung pass. I contacted my service provider aka the store location where I bought it and was told i...