Dear Samsung Gulf Support,North Ladder is Samsung's chosen strategic partner for this program, and this is the second consecutive year—following my experience switching from the S23 to the S25—that I have faced professional and logistical failures.I ...
Warning to UAE users: The Samsung Trade-In program a trap. If North Ladder fails to show up, YOU get the threatening emails.A masterclass in how a poor strategic partnership ruins a brand. Samsung's reliance on North Ladder's limited service is drivi...
Dear Samsung,#fold3 how long the screen should last?! Less then a year and I see #cracks in the middle of the screen,, am I suppose to #grease_it?! Come on .. the fun part where the service center asked "why you remove the sticker?" So sticker is t...
Your response is a clear contradiction. You claim Samsung doesn’t 'control customer-owned devices,' yet you simultaneously admit that 'device blocking' is a tool you use to enforce trade-in terms. If you have the technical capability to remotely disa...
I don't appreciate this replyYour recent communication regarding "device blocking" is unacceptable and constitutes a heavy-handed intimidation tactic that ignores your own contractual obligations.
To the Samsung Support Team,Stop hiding behind "automated reminders" and "Terms & Conditions."Let’s be extremely clear: This is not a payment failure; this is a Samsung service failure.The Umbrella of Responsibility: North Ladder is your chosen st...
It's trade-in, Samsung as part of the Trade-in prgram they will make a discount on the old s24 ultra, but this discount depends on the evaluation of NorthLadder to come and collect the device,And I waited for almost 7 weeks but no one came to collect...
My S26 Ultra trade-in has been a nightmare! North Ladder failed to collect my old phone, and Samsung's support has been nonexistent, even threatening to block my new device. I'm done with Samsung and their terrible customer service. #TradeIn #Custo...
