Had this happen on S20 and they claim that anything "physical" is "physical damage" and not covered by warranty - even if it's a manufacturing defect that resulted in physical damage. Had phone in a Samsung case even (they have another clause about u...

Same thing happened to me. Samsung replied that they don't cover physical damage to their phones (my entire back came unglued). I tried to explain that it wasn't from a drop and I've had it in a Samsung case the whole time. One day I removed the case...