hey, keep trying in the Samsung shop. try to check your eligibility by mentioning the imei number and see if it works. if it does not, then Uninstall the app and reinstall again.

yes, this is a known tech issue faced by many. I too called the customer care and got it resolved.

by default black will be added to the cart. however you can choose the colours by selecting in the buds

this issue is resolved. pls call customer care and place a complaint. I had this issue in the evening called customer care they took my details such as imei # mob # I used for pre booking and my email ID.. looks like a server issue from Samsung.

this issue is resolved. pls call customer care and place a complaint. I had this issue in the evening called customer care they took my details such as imei # mob # I used for pre booking and my email ID.. looks like a server issue from Samsung.