Dear Samsung Team,I would like to applaud your new covert strategy to push sales and service revenues. You introduce a software update inconvenient to your older models so that they face heating and display issues (the most common result being the g...
Hi. It has been more than 24 hours since I did what was asked and being given an escalation reference number... Still no one has gotten in touch with me. What sort of customer service is this where even if there is an escalation, it takes more than a...
Free replacement will happen only if there are absolutely no scratches on the phone. They will test the phone for scratches of any kind, dents, liquid damage or any cosmetic damage. If you don't have any of these, you are good to go
Yes but even if there is a scratch on the phone, they are not changing it saying it's a physical damage. I don't understand how they can expect an out of warranty phone (say 2 to 3 year old phone) to not have a single scratch on it.
I have the exact same problem. But Samsung will not do the replacement even if there is a single scratch on the phone. They say it's physical damage so you are not eligible.
