Original topic:

Watch active 2 4G back cover coming off

(Topic created on: 09-11-2020 05:38 PM)
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jayjaju
Beginner Level 2
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Wearables

Hi,

 

I had purchased a watch active 2 4G on the 30th of January 2020. All of a sudden, its back sensor cover came off, and fell somewhere.

 

Since the morning, I have been visiting Authorized Service Centres and they all claim its a case of physical damage. My watch is in pristine condition, with not a scratch in place-I wonder how they have come to that deduction! All this so that they can claim that the repair is not covered under warranty.

 

It seems just like a flimsy excuse (not as flimsy as the build quality though!). How in heaven's name is someone supposed to swim with this watch is beyond me.

 

Its a known issue with multiple forums on us sites claiming customers are facing this issue, but Samsung seems to be hiding behind their own faults. I dont have the back cover-excuse me but when I pay a bomb for a product, I dont keep checking to see what has fallen out!

 

Requested the Service Centre to raise a Q&A, in which the watch would go to Samsung for indeed ruling out physical damage, but they outrightly refused, claiming it bodes negatively for them.

 

Can I expect any help? Or atleast an address where I can courier the watch-the powers that be can keep it as gift from me!

 

WhatsApp Image 2020-09-11 at 17.19.52 (1).jpegWhatsApp Image 2020-09-11 at 17.19.52.jpeg

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2 Comments
Anonymous
Not applicable
Wearables

how this happened 

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assist4tech
Active Level 8
Wearables
Which city are you based sout of? Contact customer care via a WhatsApp and demand replacement. Also send an email to Samsung. If no satisfactory response is given you will have to approach consumer forum.
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