Original topic:

Heating issues while using lte feature

(Topic created on: 09-08-2020 03:47 PM)
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AdityaKaps
Active Level 1
Options
Wearables
I am facing the issue while using the lte function...watch turns to power saver mode for cool down after 2-3 minutes of call.


Before I activated the lte function it was working fine....since I have started using lte calling feature watch shows message cool down required.


What to do? Is this a product flaw....or any issue with my device only.


Kindly advice
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6 Comments
Ehsank
Expert Level 5
Wearables
once reset through mobile,
or better to visit service centre so that they can check physically
AdityaKaps
Active Level 1
Wearables
tried that not working

watch gets so heated...feels like it will blast...only happening while using it calling
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Anonymous
Not applicable
Wearables
This is network issue. Using data or lte/4g services for long in low network area causes this. 1s check with different network operators, check sim In different devices and check network, speed etc. If you think issue with this device then visit service center maybe any hardware problem.
AdityaKaps
Active Level 1
Wearables
tried that not working

watch gets so heated...feels like it will blast...only happening while using it calling
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Samsung_Support3
Moderator
Moderator
Options
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Anonymous
Not applicable
Wearables
Visit service center then might be any hardware related.. 🤔🤔
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