We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To extract the log files of the device, please follow the steps below: SmartThings > More (3 stacked lines) > Contact us > Error report > Check "Send system log data" > Choose sending information option by clicking on the "Once" > Press "Done" > Write your Question and Press "Send".
If you encounter any other unexpected situation and have any further queries, please contact us again with following steps.
SmartThings Application > Three dots > Settings > Contact us > Send feedback. Thank you for using our services. Your satisfaction is very important to us.
