We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Kindly restart the watch.
● Reset the watch: Swipe to and tap General > Reset > Reset again to confirm. Note: Before performing the factory data reset, don't forget to backup all the important data stored in the Galaxy Watch.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send).
