You might be already using Samsung Galaxy Wear App to connect your Smartwatch.
Open your Samsung Galaxy wear App
Scroll down till you see Mobile Plans, Tap on Mobile Plans
You need to put the SIM in slot 1 and the same needs to be selected as the preferred SIM when you go under Mobile Plans
For Airtel and Reliance JIO, there will be different options altogether. Just to confirm, for Airtel you need a Postpaid SIM on your phone to enjoy 4G/LTE for your watch. For Reliance JIO you just need to have a Prepaid connection. When you are on Airtel Postpaid, Apple Watch Cellular can be used free of charge with any Airtel My Plan or Infinity plan. There is no extra cost if you use 4G/LTE services on the smartwatch when you are on Reliance JIO Prepaid connection.
For Reliance JIO you will just need JIO ID to sign in and use services when asked for. For Airtel it’s the same with one extra step to tap on which Plan you want to use Either My Plan or Infinity Pack.
That’s about it. This is the simple way of Activating 4G/LTE on your Samsung Galaxy Smartwatch.
Step 1: Convert your Physical SIM to eSIM or existing eSIM to eSIM
For converting your physical SIM to eSIM or existing eSIM to eSIM, there are a few steps which you would need to go through: 1. For initiation of the process, SMS eSIM<>registered email id to 121 2. A) If your email id is valid, you will receive a SMS from 121, confirming initiation of the process. You would need to reply back with "1" to confirm the eSIM change request within 60 sec. B) If your email id is invalid, you will receive a SMS from 121, asking you to re-initiate the process with the correct email id, will also guide you on how to update the email id. 3. Post receiving the confirmation sent by you for step"2", you will receive another SMS from 121 asking you to provide a consent over a call, failing which the SIM change request will get cancelled. 4. After providing your consent on the call, you will receive a final SMS from 121, regarding the QR Code which you will receive on your registered email id. Step 2: QR Code received on your registered email id after completion of Step 1
After the Step 1 is complete, you would receive a QR Code on your registered email id. The eSIM activation would take around 2 hours, please scan the QR Code immediately upon receipt. Your existing SIM will continue to work during this period. Step 3: Scan the QR Code received on your registered email id
QR Code Scanning - Apple
Please follow the below instructions for scanning your QR Code: Click on "Settings" > Select "Mobile Data" > Click on "Add Data Plan" > "Scan QR code" received on mail (Ensure phone is connected to mobile data/Wi-Fi while scanning) > Label eSim (Under "Label for your new plan" Section).
Other Important Points for activating your eSIM
1. The QR code is unique and is applicable for just one time use on one device only. Once scanned, please ensure you complete the process of adding the Carrier.
2. Customer should not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile
Postpaid Customers
In case you do not get an email with QR Code within 30 min or you abort the scanning process midway, please SMS NOSIM to 121 to avoid disconnection of your physical SIM.
Do not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile. If you have unknowingly removed it and your physical SIM is still active please SMS NOSIM to 121 to avoid disconnection of your physical SIM.
Prepaid Customers
If QR code email is not received / QR code scanning process is aborted mid-way, please send the below mentioned SMS to avoid disconnection of physical SIM.
NESIM to 52212 (for prepaid numbers in Andhra Pradesh, Telangana, Kerala, Tamil Nadu, Karnataka)
NESIM to 51619 (for prepaid numbers in rest of the India)
Do not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile. If you have unknowingly removed it and your physical SIM is still active please SMS NESIM as specified above to avoid disconnection of your physical SIM.
Note: The eSIM will be activated in approx. 2 hours, please scan the QR Code immediately upon receipt. During this period, the physical SIM will continue to work.
Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue. For Galaxy Watch, Galaxy Watch Active, Galaxy Watch Active 2 & Galaxy Watch 3 & Galaxy Watch 4:
1: Kindly open the Apps screen in watch. 2: Swipe the screen and tap on General. 3: Reset.
If you still face the issue please once visit the nearby service center they will check the issue physically and also try to provide you with the best solution.
