Recently, I got a update in my watch 4 classic after i updated it , i encountered a significant display (panel) problem with my Galaxy Watch 4, which has left me quite disappointed.
Approximately 1 year and 3 months after purchasing my Galaxy Watch 4, I installed a recent software update as prompted. However, following this update, the display of my watch suddenly turned pink, accompanied by a thin white line at the top. This issue severely hampers the usability and functionality of the device.
Upon researching online, I discovered that many other users are facing similar problems after the recent software update. The discussion threads on Reddit, which I have linked below, highlight numerous cases of Galaxy Watch 4 users experiencing identical display issues:
This problem appears to bear resemblance to the well-documented green line issue that has affected certain Samsung phones in the past. Given the widespread nature of this problem among Galaxy Watch 4 users, I believe it is imperative for Samsung to address it promptly and effectively.
Regrettably, when I visited a Samsung service center seeking assistance with this issue, I was informed that I would need to pay 6000 rupees for a resolution. However, considering that this problem manifested after a software update, I firmly believe that the responsibility for rectifying it lies with Samsung, and therefore, the replacement or repair should be provided free of charge.
I kindly request samsung's attention to this matter. As a loyal customer, I sincerely hope that Samsung will take the necessary steps to resolve this issue promptly and restore the confidence in the brand.
We look forward to samsung prompt response and resolution.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Additionally, we are taking your feedback regarding this matter and will take it into consideration for future.
