even when the volume is at max, the audio coming out of the buds 2 pro is very feeble. Tried on multiple devices. In the volume monitor, it gives me warning regarding loud listening time.
The low volume and volume warning on your Galaxy Buds 2 Pro could be due to several factors. Here are some steps to troubleshoot the issue: * Check the volume settings: Ensure the volume is turned up to maximum both on your phone and the Buds 2 Pro themselves. You can adjust the volume on the Buds 2 Pro using the touch controls or the Galaxy Wearable app. * Clean the earbuds: Earwax buildup can clog the speakers and reduce volume. Gently clean the earbuds with a soft, dry cloth. Avoid using any liquids or sharp objects. * Restart the earbuds and your phone: Sometimes a simple restart can resolve software glitches that may be affecting the volume. * Update the Galaxy Wearable app: Ensure you have the latest version of the Galaxy Wearable app installed on your phone. This app is responsible for managing the connection and settings of your Buds 2 Pro. * Check for software updates: There might be a software update available for your Buds 2 Pro that addresses volume issues. Check for updates in the Galaxy Wearable app. * Reset the earbuds: If none of the above steps resolve the issue, you can try resetting the Buds 2 Pro. This will erase all settings and pair them with your phone again. You can find instructions for resetting the Buds 2 Pro in the user manual or online. * Contact Samsung Support: If the issue persists after trying all these steps, contact Samsung Support for further assistance. They may be able to provide additional troubleshooting steps or replace your Buds 2 Pro if necessary. Here are some additional points to consider: * Equalizer settings: Some equalizers may boost bass frequencies, which can make the overall volume seem lower. Try adjusting the equalizer settings in your music player or phone settings. * Hearing loss: If you have hearing loss, it may be difficult to perceive the maximum volume as loud enough, even though it is. * Environmental noise: In noisy environments, it can be difficult to hear the earbuds even at maximum volume. If you're still experiencing issues after trying all of these troubleshooting steps, it's recommended to contact Samsung Support for further assistance.
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As per your concern, we would request you to kindly perform the following steps to resolve your issue.
1-Kindly open the Galaxy Wearable App. 2-Tap on General. 3-Reset.
Note: Be sure to use the earbud tips and wing tips that best fit your ears. Using the incorrect size can cause the call output to sound low or make you sound muffled when you speak. Note: On the Galaxy Watch, you can enable and disable vibration from the Quick settings panel.
You also have the option of using several temporary modes like Do Not Disturb, Theater mode, and Bedtime mode to silence everything while you're occupied.
1: Check the direction of each earbud: When you insert the earbuds into your ears, make sure the wing tips are facing upwards until they sit comfortably. Then, rotate the earbuds left or right for a snug fit.
2: Adjust the volume on your device: You can increase the sound on the connected phone using the Volume Up key. If the volume is set to max but the sound output is low, it is probably because the phone and earbuds have two separate volume controls.
To control the volume on the earbuds themselves, you will need to set up touchpad commands. You should also should check the media volume limiter settings.
3: Make sure the microphone isn't muted: If others cannot hear you during the call, make sure you haven't muted the microphone. When you tap and hold the touchpad during a call on the Galaxy Buds or Buds+, you may accidentally turn off the microphone that's built into the earbuds. Nothing will be displayed on the device when you mute the call using the earbud touchpad, so you may not be aware that the microphone was disabled.
To unmute the call, just tap and hold the touchpad to turn on the microphone again. Check the phone to make sure the call isn't muted in the Phone app.
4: Check the earbuds' battery status: If the earbuds have a low battery, it may be necessary to charge the earbuds. You can check the battery level in the Galaxy Wearable app.
Alternatively, you can insert the earbuds in the case to check the battery life. Depending on your earbuds, the charging case indicator light will be located on the front or rear of the case.
5: Inspect the earbuds for dirt and damage. * Be sure to regularly clean the earbuds. The build-up of dust, earwax, or other debris in the earbuds can make it difficult to hear. * Inspect the air ducts and speakers to make sure they are clean as well. * Inspect for a cracked or lifted case, and broken, bent, or loose parts. * If you see obvious damage, cracks, or small chips on the earbuds, this means that the earbuds have suffered from an external impact. This can impair the earbuds and its functions. * The earbuds are not impervious to water damage in any situation. Exposure to water, liquids, or chemicals can cause damage or issues with the earbuds. Note: Damaged products are not covered under warranty. You will need to buy a replacement if the earbuds or case is damaged. Visit Samsung.com to purchase a pair of earbuds.
6: Restart both devices: If you continue to experience problems, restart the earbuds, and then make sure the earbuds' software is up to date.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
