It's been more than 2 yrs since using this buds but recently I'm facing an issue when I turn my face towards right side my left buds goes to silent & no music will be heard if I straighten my head 50% music is heard & turn towards left side more clarity it will be ! How to solve this problem i need help to fix this issue is seen only in my left ear bud right one works perfectly fine!
●The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.
●Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Kindly try to pair the buds after performing the above given steps. Note: Bluetooth must be enabled on your Galaxy smartphone.
Step1: Place earbuds in the case and close the lid. Step2: Open the case to enter into pairing mode. Step3: Tap ‘Connect’ and follow the on screen prompts. Step4: Go to ‘Galaxy Wearable’ app on your mobile device then tap ‘Start’. Step5: Enable your device location services to find, connect to your device and determine the relative position of nearby devices. Select location permissions. Step6: Select your Galaxy earbuds. Step7: Tap ‘Pair’ Step8: Tap ‘Continue’ to agree to the ‘Samsung End User Licence Agreement’. Step9: Grant app permissions. You’re all set to use your Galaxy Buds2 pro.
If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
