I am using watch 4 classic LTE for long time. There is not much improvement in the watch 6 classic. I am really liking the rotating bezel is back. But except the temperature sensor, it's almost same. Recently I got the one UI 6 update in watch 4 classic. After that device feels very lagy. Before that the performance was okay for my usage.
Still watch 4 classic is matching the watch 6 in value.
At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.
Please follow these easy troubleshooting steps which may help in resolving this issue:
If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly.
Follow the given tips to resolve:
1: Charge the watch: Charge the watch using the charging dock that came with it. If the battery is dead the watch may vibrate when you try to turn it on, but the screen will remain blank.
2: Force the watch to reboot: Press and hold both buttons on the watch until the screen displays "Rebooting...". 3: Update the watch software: Software updates include improvements to stability and reliability. Keep your watch updated for the best performance.
4: Uninstall apps using the connected phone. Note: Apps cannot be uninstalled from a Galaxy Fit.
Uninstall apps using the watch. On the Galaxy Watch4 series, tap Uninstall on the pop-up window, and then tap OK.
On older models, tap the Delete icon (the minus sign) next to the app, and tap the check mark to confirm.
5: Unpair the watch from your phone: Settings > Connections > Bluetooth. From the "Paired devices" list, tap the Settings (gear) icon next to your watch name, and then tap Unpair.
6: Unpair the watch from your phone: Power off the watch, and then power it back on. While the watch is powered on, press and hold the Power key until "Rebooting..." is displayed. If you are using the Galaxy Watch3, press and hold both the Power key and Back key simultaneously.
Release the key(s), and then immediately press and release the Power key repeatedly to enter the Reboot Mode menu.
7: Factory reset the watch: Continue to press and release the Power key until Recovery is highlighted. Press and hold the Power key to select Recovery, and then release the Power key when the screen goes dark.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send).
