Samsung Ring Battery Defect

[Members_bhaJgD3]

Hi,

I purchased Samsung ring in Nov 2024 and My Galaxy Ring was  replaced in July 2025 under warranty for battery issue, and now the replacement ring is again malfunctioning within less than one year.

This clearly indicates a recurring product defect. Samsung should provide solution to it and atleast provide 1 year waranty for repalced product too.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Members_bhaJgD3]

Hi,

I would like to clarify that I have already visited the authorized Samsung service center and had the device inspected by the technical team. I was informed that the issue is not covered under warranty.

However, I respectfully request Samsung to reconsider this decision. The Galaxy Ring was originally purchased in November 2024 and had already been replaced once in July 2025 due to a same defect. Now, the replacement unit itself has failed again within less than one year.

This appears to be a recurring product quality issue rather than normal usage-related wear and tear. It is unreasonable for a premium wearable device and even its replacement unit to fail repeatedly within such a short duration.

I request Samsung to review this case as a goodwill warranty exception and provide an appropriate resolution for this recurring defect issue.

Looking forward to your support and reconsideration.

Regards,
Sarfraz A. Raja