I am a loyal Samsung customer since 2018 and have been using multiple Samsung products as part of the Samsung ecosystem. I have always trusted Samsung for its product quality and customer support.
I purchased my Samsung Ring in May 2025 for approximately ₹30,000–₹40,000. Unfortunately, I have been experiencing a significant battery-drain issue with the ring. Initially, I assumed the issue might be related to a software/update problem and that it would be resolved through a future update. However, the issue has continued and is still occurring.
Today, I visited the Samsung Service Centre to get the issue checked. When I explained the problem, I was asked whether the product was still under warranty. After I informed them that it was out of warranty, I was simply told that the ring is not repairable, and no alternative solution, diagnostic support, paid repair option, replacement option, or other resolution was provided.
I am extremely disappointed with this response. For a premium product costing ₹30,000–₹40,000, I expect Samsung to provide at least a proper diagnosis and a reasonable resolution, even if the product is outside the warranty period.
As a loyal Samsung customer since 2018, I have invested significantly in the Samsung ecosystem because of my trust in the brand. However, being told that an expensive product is "not repairable" without any further resolution raises serious concerns about product support and after-sales service.
I request Samsung to please review my case at a higher level and provide a suitable solution, such as a paid repair, replacement, exchange, or any other reasonable resolution.
I genuinely hope Samsung will take this complaint seriously and value a long-standing customer's trust rather than leaving me without any solution.
If I do not receive a satisfactory response, I may have to escalate this matter through the appropriate higher-level customer grievance channels.
Please investigate the issue and provide me with a proper resolution.
